Our team works to inspect your order to ensure your order is properly packaged. Shipping can take 2-5 business days and 7-10 business days for custom orders. For upcoming special occasions please give ample amount of time keeping shipping time frames in mind.
Returns & Exchanges Policy
We are happy to accept returns and exchanges on unopened, unused items that are within 30 days from the date of purchase. If past the 30-day return window time frames a refund is no longer available and a store credit will be issued upon receiving the returned item(s).
There are a few items that can't be returned:
- Item that have been opened/used
- Products marked Final Sale cannot be returned
- Gift cards
- Personalized items
- Bundled items at discount rates, example: "5 for $100" (unless entire bundle is returned)
- Items marked "Non-Returnable"
- Any hair that has been removed from package, cut, styled, or color treated
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
Additional Returns Guidelines
Health and safety regulations require that all products must be returned unworn, unwashed, and in their original condition, with all tags and enclosed in original packaging.
Final Sale Policy
All sales are final. There are no returns or exchanges. Final Sale items are not eligible for coverage under our quality control warranty. Each item is shipped and inspected by us personally and we do our very best never to ship items with any defects.
However, we're human, and therefore not perfect. If you receive an item that is damaged or defective, exceptions can be made. For concerns or feedback on products received, such as damaged or defective, please contact us and we’ll work to find you the best solution.